How much is shipping?
For the continental U.S., our shipping charge is 15% of the merchandise total (minimum shipping charge of $8.95). This charge covers the packing, packing material, and cost of shipping.
For Alaska, Hawaii, Puerto Rico, U.S. Possessions, and military addresses, our shipping charge is 35% of the merchandise total (minimum shipping charge is $19.95). Duties, taxes, and customs broker fees are not included and, if applicable, will be collected by the shipping company.
For Canada, our shipping charge is 50% of the merchandise total (minimum shipping charge is $39.95). THIS INCLUDES THE BROKERAGE FEE, but does not include any Duties or Taxes will be collected by the shipping company, if applicable.
Do you ship outside the of the United States?
Standard shipping is for Continental U.S. addresses. We can also ship to Canada, Alaska, Hawaii, Puerto Rico, U.S. Possessions, and military addresses.. Our standard shipping/handling charge applies to the continental U.S. only - our shopping cart will show the rate for your address. If you are located outside of the United States, we recommend you contact a US-based freight forwarder; we can ship to them and then they will get it to you.
Can my order be shipped by overnight courier (UPS Next Day Air (R), FedEx, etc.)?
Yes, if you have an account number with UPS Next Day Air or FedEx Express, we can ship that method, simply complete the requested information at checkout. There is a $10 handling fee for this service. It is also suggested that you send an E-Mail to firstname.lastname@example.org with your order number and the message "Overnight Shipping Requested." Note: Depending on the workflow for that day, your order may not ship until the next business day. Chargeback of the freight by the shipping carrier to us for any reason will result in a chargeback fee of $15 plus the cost of the actual shipping applied to the credit card used in payment of the merchandise.
How long does it take to receive my order?
In general, most orders are processed within five business days of receipt of order (usually much faster than that) and tendered for shipping. Depending on where you are located, the shipping transit time may take up to five additional business days (outside of the continental U.S. will take longer). Your order will ship from Houston, TX, ZIP Code 77025.
Do you have a retail location where I can come and get my products ?
In order to keep prices affordable, we do not offer a retail location for our products, but instead use a web-based shopping cart which features an up-to-date selection of our available products. You can view our current selection by going to www.cookietins.com,